Refund policy
At Capearla Wigs, each wig is crafted with care and love to help you feel confident and beautiful. Due to the personal and hygienic nature of our products, we have a strict but fair return policy:
Returns & Exchanges
We accept returns or exchanges within 48 hours of delivery on eligible items, under the following conditions:
✅ Wigs must be:
- Unworn, unwashed, and unaltered
- In original packaging with lace intact (uncut)
- Free from scent, styling products, or damage
🚫 We do NOT accept returns for:
- Wigs that have been worn, styled, or had lace cut
- Custom wig orders
- Clearance or final sale items
Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, a refund will be processed to your original payment method within 5–7 business days.
Please note: Shipping fees are non-refundable. Return shipping is the responsibility of the customer.
Exchanges:
If you’d prefer a different unit or need support choosing the right style, we’re happy to assist! Email us at info@capearlawigs.com for personalized support.
🤍 Need Help?
We understand how personal wig shopping can be. If you have questions before or after purchase, please contact us at info@capearlawigs.com — we’re here to help you feel confident every step of the way.