Shipping policy

 

Thank you for shopping at Capearla! We are committed to ensuring your wigs reach you in excellent condition and on time.

Processing Time:

  • Ready to Ship Wigs are processed within 2-3 Business Days before Shipment
  • Pre-Order Wigs are processed within 10-14 Business Days before Shipment
  • Flash Sale Wigs are processed within 10-14 Business Days before Shipment

Shipping Rates and Delivery Estimates:

  • We offer free standard shipping to Canada and the United States.

  • Delivery estimates after order processing:

    • Standard Shipping: 3-7 business days

    • Express Shipping: 1-3 business days

International Shipping:

  • We currently ship internationally. Shipping costs and delivery times may vary depending on the destination. International customers are responsible for any customs duties or taxes.

Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email to track your package's progress.

Shipping Carriers:

  • We primarily use DHL, USPS, UPS, PUROLATOR  and other reliable carriers for domestic and international shipping.

Shipping Restrictions:

  • We do not ship to P.O. boxes. Please provide a physical address for delivery.

Holiday Shipping:

  • During peak holiday seasons, shipping times may be slightly longer due to high volumes. We appreciate your patience during these times.

Lost or Delayed Packages:

  • In the event of a lost or significantly delayed package, please contact us immediately so we can assist in tracking or initiating a replacement.

Contact Information:

  • If you have any questions about our shipping policy, feel free to contact our customer service team at info@capearlawigs.com